Client will place the order via the BlockSTRACT service or through the Qualia Marketplace API. The order form will need to be dynamic based on product selection and client add-ons, and will need to closely resemble the information already gathered by the Qualia Marketplace.
Order delivery to Abstractor network
Once the order is received, the system will send the order "invitation" to active abstract members based on the following criteria:
Order invitation response
Abstractors included in the invitation will have 10 minutes to accept or deny the invitation. After 10 minutes the invite is automatically declined. If no members in the first batch accept the order, the second batch of members will be selected by the system, moving down the criteria list.
Abstractor accepts the order through the BlockSTRACT site. The system determines who replied first and the winner is notified. Details of the order are sent to the Abstractor including attachments. The client is then notified that the order has been received and is in progress.
Abstraction efforts & order issues
During the abstraction process if there are issues with the file, the abstractor can send it back to the Client to request more information or clarification. Issues that may arise during intake are:
During the process, the Client will have a “File Tracker” similar to Uber Eats and a simple timeline:
Clients and Abstractors need a way to communicate to each other through the system when questions about an order arise. This is treated like an email "inbox" so there is a timestamp and repository of messages. Would like the ability to upload additional documents in these messages that fall outside of the normal order process.
A system to notify Abstractors when a new order is available (BlockSTRACT site, SMS) as well as a system to notify clients when there are questions/issues with an order, an order has been accepted, an order has been delivered, etc.
A profile page to collect information from the client such as bank account information if they want ACH, a way to see all current owners (linking to the File Tracker), a way to access old orders to retrieve documents or resend to Qualia. A link to the messaging system to communicate with abstractors.
Profiles pages to capture abstractor details:
BlockSTRACT will show them the price we will pay plus the expected turn time for each product they choose to offer. If they don’t like the price, they can manually input their own. Bank information to receive payments. The Rating system based on performance displayed only to them.
The Rating System will let clients give Abstractors a rating of their performance. The rating is used in the selection algorithm and not publically displayed.
The system will provide detailed analytics to Abstractors on why they are winning or losing deals: coverage area, pricing, rating, etc.